Free 646-223 download :cisco Unified Communications Unified Communications Express AM exam
Certification Provider: cisco
Exam Name: 646-223 – Unified Communications Express AM
Related Certifications: Unified Communications
Language: English
Latest update:2010-05-01
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646-223 QUESTIONS ANSWERS WITH EXPLANATIONS
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PREPARATION LABS:20 labs
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646-223 UCXAM
Unified Communications Express AM
Exam Number: 646-223
Duration: 60 minutes 45-55 questions
Available Languages: English and Japanese
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
Exam Description Exam Topics
Exam Description
The 646-223 UCXAM Unified Communications Express AM exam tests a candidate’s knowledge of the skills needed by an account manager to articulate a Cisco IP Communications Express solution to small, medium and enterprise customers.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Develop business requirements for a Unified Communications SMB customer
Qualify an opportunity with an SMB customer
Identify key SMB customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify SMB customer needs/pain points from responses to probing questions
Identify appropriate responses to typical SMB customer objections
Identify the lifecycle services required to support Express solution deployment and management
Identify the individuals influencing the Express product decision-making process
Describe the value of convergance in Cisco Unified Communications Express solutions
Describe the benefits of a converged solution in an SMB customer environment.
Describe the market trends pushing converged solutions in an SMB customer environment
Describe how solutions can leverage SMB customers’ existing infrastructure
Describe how solutions can simplify SMB customers’ operations
Describe the capabilities of Unified Communications Express solutions
Describe the functions of various UC Express Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Express Endpoints — include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Express Applications (Messaging, Video, Mobility etc.)
Identify Unified Communications Express Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified
Communications Express Solution
Describe the value propositions of Unified Communications Express solutions
Describe how UC Express solutions can increase employee productivity
Describe how Cisco Unified Communications Express improves customer responsiveness
Describe how Cisco Unified Communications Express can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications Express solution
Identify the unique advantages of Cisco’s UC Express solutions over the competition – converged infrastructure, network services, etc.
Describe the Account Management resources for selling Cisco Unified Communications Express Solutions
Describe the Cisco resources available to assist in the SMB sales cycle (Sales Central on PEC and PDI Helpdesk, ROI Calculator, etc.)
Cisco 646-223
Unified Communications Express AM
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Question：1
Telecommunications manager: “I have heard that the speech quality of VoIP is poor. I think I would rather wait until the technology has really been tested.”
What is the most appropriate response to the telecommunications manager objection to deploying a Cisco Unified Communications solution? Select the best response.
A. VoIP is already a proven technology and the speech quality would be as good as, if not better than, a traditional phone system.
B. Cisco Unified Communications is an enhancement of VoIP, so it offers better quality.
C. Today, there is enough bandwidth in the Internet, so QoS for speech would be guaranteed.
D. Policies applied to traffic on a Cisco Unified Communications network are set to give a higher priority to voice packets than to data packets, which guarantees that speech quality is as good as, if not better than, a traditional phone system.
Answer: D
Question：2
Which of these is not a feature of Cisco Unified CallConnector Mobility? Select the best response.
A. singlenumber reach
B. single voicemail box
C. usercustomizable rules for routing
D. integration with legacy PBX systems
E. Reach at Any Phone
F. integration with Presence
Answer: D
Question：3
A car dealer is interested in implementing Cisco Unified Communications. He explains that his alesmen need to be reachable via phone when they leave their desks, for example, when they go to the garage.
What are the two possible solutions for offering this mobility? (Choose two.)
Select 2 response(s).
A. VoWLAN with Cisco IP Phone 7921
B. Cisco IP Unified Communicator
C. Nokia dualmode phones
D. Cisco Unified CallConnector for CRM
E. Cisco Unified Video Advantage
Answer: AC
Question：4
How does Cisco ensure security for a Cisco Unified Communications solution?
Select the best response.
A. Cisco uses proprietary protocols that protect against known vulnerabilities, such as virus attacks, service attacks, and hackers.
B. Cisco has a set of design guidelines and software services that, when implemented, will secure the network against known vulnerabilities, such as virus attacks, service attacks, and hackers.
C. A Cisco Unified Communications solution is always more secure than traditional phone systems.
D. Because a Cisco Unified Communications solution is isolated from the data network, it protects against known vulnerabilities, such as virus attacks, service attacks, and hackers.
Answer: B
Question：5
A system administrator is concerned that Cisco Unified Communications might not conform to industry standards.
Which three responses are the most appropriate to provide? (Choose three.) Select 3 response(s).
A. Cisco has decided to use their own protocols, such as SCCP, to support enhanced features.
B. Cisco is a progressive company by nature, so there will always be occasions when products and services are developed that break new ground.
C. All standards of IP telephony are currently available only as drafts.
D. Cisco is making and leading the market; therefore many standards are initiated by Cisco.
E. No vendor works conform to standards, so this will not be an issue. F. Cisco supports open standards such as PoE and SIP.
Answer: BDF
Question：6
Which two advantages of security implementations in Cisco Unified Communications Express solutions are true? (Choose two.)
Select 2 response(s).
A. The Cisco 1861 ISR provides builtin security with hardware encryption and decryption.
B. Voice clients are critical elements in the Cisco SelfDefending Network, which integrates security throughout all aspects of the network.
C. Cisco Unified IP phones provide XML capabilities to extend security functions on a phone.
D. Cisco Unified Communications Manager Express is running on Linux to protect against vulnerabilities and attacks.
E. Cisco Unified Communications Manager tools monitor the converged network to detect security attacks.
Answer: AB
Question：7
Voice traffic has strict requirements concerning packet loss, delay, and delay variation (jitter), which enable a solution for delivering highquality voice on an IP network.
Which individual would most likely be the key decisionmaker of QoS implementations? Select the best response.
A. key manager
B. financial manager
C. telecommunications manager
D. system administrator
Answer: D
Question：8
Which three benefits describe how a converged network solution can leverage the existing infrastructure of an SMB customer? (Choose three.)
Select 3 response(s).
A. A converged network is easier to manage.
B. Converged networks offer new capabilities and applications.
C. A converged network does not need a gateway to the PSTN anymore.
D. Converged networks are often proprietary, closed systems.
E. A converged network is less expensive to build and operate.
F. Converged networks use dedicated lines for voice, video, and data.
Answer: ABE
Question：9
A potential customer has an existing telecommunications system and data network.
Which three statements best describe how this customer could benefit from a Cisco Unified
Communications solution? (Choose three.) Select 3 response(s).
A. Cisco ISR routers have the capability to integrate wireless, security, and voice services.
B. Cisco Unity Express includes voice mail and autoattendant features that a traditional telecommunications system will not offer.
C. A Cisco Unified Communications solution will offer new productivity enhancement features for
employees, such as screen pops, clicktodial, and call tracking.
D. Cisco Unified Video Advantage adds video capabilities to a Cisco Unified IP phone.
E. The customer can continue to use the legacy PBX equipment and implement Cisco ISR routers for the data network.
F. Cisco Unified Communications Manager Express is able to control the legacy phones.
Answer: ACD
Question：10
A customer decided to simplify his operations and purchased Cisco Smart Care Service. Which of these is not a feature and benefit of Cisco Smart Care Service?
Select the best response.
A. It provides remote monitoring and repair of Cisco devices and software applications.
B. It provides proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies to identify potential issues.
C. Cisco Smart Care Service replaces Cisco SMARTnet and Shared Support Services.
D. The service is delivered through a local Cisco Certified Partner working with Cisco to provide a consistently excellent service experience.
Answer: C